Patient Satisfaction Regarding Quality Nursing Care
DOI:
https://doi.org/10.26463/rjns.14_1_6Keywords:
Nursing, Patient, Hospital, Satisfaction, QualityAbstract
Background: The significance of patient satisfaction (PS) with nursing care has been widely recognised as a primary determinant of general PS with hospital service and the general quality of health care provision. Nevertheless, the current status of PS with nursing treatment at the state level in Gujarat, India has not been determined.
Aim: The aim was to assess the level of patients' satisfaction with nursing care quality in surgical wards.
Methods: The research investigation was carried out at the U.N. Mehta Institute of Cardiology Research Centre (UNMICRC) from June 2021 to December 2021. A modified form of questionnaire of Dr. Laschinger’s “PS with quality nursing care questionnaire” was used as the study tool. Patients operated on with all kinds of heart surgery as well as nine dimensions were included in the study. Patients admitted with wound infections were excluded from this research.
Results: A total of 178 out of 180 patients were evaluated at random and were approached for interviews using a questionnaire. For patients with a language barrier, patient relatives were either interviewed or served as interpreters. Overall the data showed that patient’s expectations in some aspects were not sufficiently matched. According to this study, nurses need to focus more on privacy and peace of patients.
Conclusion: Nursing care is the main component of overall patient satisfaction from the time of hospital admission to discharge.
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